Refund policy
Refund Policy
At Honey Play Box®, we strive to provide you with the best shopping experience possible. To assist you in making informed decisions, we offer detailed product descriptions, measurements, and photos. Please thoroughly review the product descriptions and specifications before making a purchase. For further inquiries about any product, please contact us at info@honeyplaybox.com.
Cancellation:
To cancel your order, please contact HoneyPlayBox at info@honeyplaybox.com within 24 hours. Since orders are shipped on the same day, cancellation becomes challenging once processed. Please note that we do not process cancellations on weekends. If cancellation is not feasible, you may opt to decline the package upon delivery or follow our return policy. Refunds typically take 3-7 business days, depending on your bank's transfer process.
Return:
Once your order has been processed and shipped:
If you still wish to cancel and return your purchase, you must wait for it to be shipped and then return it to us after receiving the package. Please ensure the item remains unopened in its original packaging. Email us at info@honeyplaybox.com with your return tracking number, and we will gladly assist you further.
Please allow up to 3-4 weeks for us to receive and process your return. For inquiries regarding the status of your return, feel free to request an update at info@honeyplaybox.com.
Please note:
- We cannot accept returns or exchanges on items that have been opened or used.
- All products are covered under a 1-year Warranty. [Click here](link to warranty page) to sign up.
- Shipping fees will be paid by customers and deducted from the total refund amount for orders already fulfilled, where the return request was filed 24 hours after purchase.
- Pre-authorization and a return request form are required for all returns.
- All final sale discount items are non-refundable and cannot be returned.
Defective Products:
We offer a 1-year warranty for our products for exchange or replacement. [Click here](link to warranty claim page) to claim the warranty online. Contact our customer service for assistance in troubleshooting any issues. Please provide your order ID, and we will assist you promptly.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.